This paper is intended for those who are leading change in their approaches to personalisation, including:

• social workers
• team managers
• heads of service
• directors of service
• commissioners within health and social care

It is written as a commentary paper about the development of Independent Support Brokerage in the UK as part of the wider concept of Self-Directed Support.

The paper explores stories and iterations of good practice which have enabled and promoted increased independence, reduced inequalities, better involvement and connection in community life, achievement of outcomes and less reliance on statutory services.

The paper also examines some of the practices, challenges and restrictions which have held people back and prevented them from realising their hopes and aspirations for a good life; and provides a simple lens which could be used as a basis for reviewing changes to policy and practice – enabling a real shift towards citizenship for all.

Here is a copy of the paper What does ‘good’ look like?

The Publisher is: Imagineer Development UK CIC

All Rights Reserved. No part of this paper may be reproduced in any form without permission from the publisher except for the quotation of brief passages in reviews.